Product Manager

Our client is an American tourism company with over 70 years of experience. The company is based in Keene, New Hampshire, and is known for its integrity, financial stability, and proven expertise in taking care of travelers in a sometimes tumultuous world. Their services include small group tours, private tours, and small ship cruises, which can be organized worldwide.

• 3+ years of tour product development experience (leisure travel). 
• Recent experience working with complex multi-destination European tour programs.
• Proven experience in designing travel itineraries and exceptional experiences.
• Strong supplier relationships within the European market.
• Proven experience in negotiating contract rates and terms.
• Strong ability to analyze market data and identify sales opportunities.
• Exceptional English communication and interpersonal skills with a positive, helpful tone.
• A solid mastery of Excel, formula creation, and tables.
• A clear understanding of the upscale American traveler and the service levels required to satisfy that traveler.
• Willingness to accompany tourists during the initial launch of a tour.

• Product Development: Conceptualize, develop, and refine new tour programs.
• Contract Negotiation: Negotiate contracts with suppliers and ensure they’re accurately reflected in internal systems.
• Product Implementation: Implement new programs, including pricing, inventory management, and operational logistics.
• Market Analysis: Conduct market research to identify trends and opportunities for new products.
• Supplier Relations: Manage and maintain strong relationships with suppliers.
• Operational Support: Collaborate with operations teams to ensure smooth tour execution, address issues, and maintain high service standards.
• Internal Training: Train internal staff on new products and processes.
• Customer Service: Lead customer service resolution for on-tour and post-tour issues.
• Emergency Response: Manage crises and provide timely solutions.

• A job with a company that has a strong track record and customer trust.
• The opportunity to explore new travel destinations.
• A negotiable benefits package that is tailored to your location.
• A rewarding compensation package.